Refund Policy

Effective Date: December 13, 2024

At Erica Ray Language LLC, we are committed to providing the highest quality learning experience to our clients. Please review our refund policies for each of our programs below. We aim to ensure clarity and transparency regarding refunds, and we encourage open communication to address any concerns you may have.

Caminos Spanish Story Club and Caminos Conversation Club

We offer a 30-day money-back guarantee for the Caminos Spanish Story Club and Caminos Conversation Club memberships. If you are unsatisfied with your experience, please follow these steps to request a refund:

Eligibility: Refund requests must be submitted within 30 days of your initial purchase. Refunds will not be issued after this 30-day period.
How to Request: Email us at support@ericaraylanguage.com with your purchase details and a brief explanation of your request.
Processing: Approved refunds will be processed within 7-10 business days to the original payment method.

Please note that refunds are only available for first-time purchases. Recurring payments for ongoing memberships are not eligible for refunds. If you have questions or concerns, please contact us at support@ericaraylanguage.com prior to the next billing cycle.

Elevate Spanish Accelerator

Due to the intensive level of coaching and the exceptionally high standard of training provided in the Elevate Spanish Accelerator program, we do not offer refunds for any reason. This policy ensures the integrity of the program and supports our commitment to delivering a transformative learning experience.

Enrollment Process

Enrollment in the Elevate Spanish Accelerator requires a phone consultation to ensure the program aligns with your goals and expectations. During this consultation, we discuss your objectives, address your questions, and verify your suitability for the program. By enrolling, you acknowledge and agree to our no-refund policy.

Our Commitment to You

At Erica Ray Language, our priority is your success. We are dedicated to providing exceptional service and support throughout the duration of the program. If you encounter challenges or have concerns during the program, we encourage you to communicate with us immediately at support@ericaraylanguage.com. Our team will work closely with you to address issues and find appropriate resolutions.

General Refund Policy Guidelines

Technical Issues: If you experience technical difficulties that prevent you from accessing your course or membership, please contact us at support@ericaraylanguage.com. We will work to resolve the issue promptly.
Chargebacks and Disputes: If a chargeback or payment dispute is initiated without prior communication, your access to Erica Ray Language programs will be suspended until the matter is resolved.

Contact Information

If you have any questions or need further clarification regarding our refund policy, please contact us at:

Email: support@ericaraylanguage.com
Mailing Address:
Erica Ray Language LLC
625 SL Rogers Wells Blvd #177
Glasgow, KY 42141