Last Updated: June 25, 2025
At Erica Ray Language LLC, we are committed to providing the highest quality learning experience to our clients. Please review our refund policies for each of our programs below. We aim to ensure clarity and transparency regarding refunds, and we encourage open communication to address any concerns you may have.
Caminos Spanish Story Club and Caminos Conversation Club
Erica Ray Language LLC offers a 14-day money-back guarantee for the Caminos Conversation Club membership and Caminos Spanish Story Club. To request a refund, contact [email protected] within 14 days of purchase. Refunds will not be issued after 14 days.
Please note that refunds are only available for first-time purchases. Recurring payments for ongoing memberships are not eligible for refunds. If you have questions or concerns, please contact us at [email protected] prior to the next billing cycle.
Elevate Spanish Accelerator
Due to the intensive level of coaching and the exceptionally high standard of training provided in the Elevate Spanish Accelerator program, we do not offer refunds for any reason. This policy ensures the integrity of the program and supports our commitment to delivering a transformative learning experience.
Enrollment Process
Enrollment in the Elevate Spanish Accelerator requires a Zoom or phone consultation to ensure the program aligns with your goals and expectations. During this consultation, we discuss your objectives, address your questions, and verify your suitability for the program.
Our Commitment to You
At Erica Ray Language, our priority is your success. We are dedicated to providing exceptional service and support throughout the duration of the program. If you encounter challenges or have concerns during the program, we encourage you to communicate with us immediately at [email protected]. Our team will work closely with you to address issues and find appropriate resolutions.
General Refund Policy Guidelines
- Technical Issues: If you experience technical difficulties that prevent you from accessing your course or membership, please contact us at [email protected]. We will work to resolve the issue promptly.
- Chargebacks and Disputes: If a chargeback or payment dispute is initiated without prior communication, your access to Erica Ray Language programs will be suspended until the matter is resolved.
Contact Information
If you have any questions or need further clarification regarding our refund policy, please contact us at:
Email: [email protected]
Mailing Address:
Erica Ray Language LLC
625 SL Rogers Wells Blvd #177
Glasgow, KY 42141
We value your learning journey and appreciate your trust in Erica Ray Language LLC.